The Contact Center's Most Valuable Asset
contact center pipeline, Wednesday, January 14th, 2026
Unstructured interaction data apparently is now the norm, from what I am gathering from industry sources, of what flows through a contact center.
These include, but are not limited to, call recordings, chat logs, emails, screen captures, voice recordings, images, and surveys. Yet much of it sits in silos separated and without the structure to make it useful.