From Manual To Agentic: Streamlining IT Processes With Red Hat OpenShift AI
Red Hat, Tuesday, January 20th, 2026
Many organizations are considering generative AI (gen AI) as a means of reducing the time employees spend filing IT requests and the time IT teams spend closing these requests. To this end, we've created an it-self-service-agent AI quickstart that shows you how to automate IT processes within your organization using agentic AI on Red Hat OpenShift AI.
This AI quickstart provides a reusable framework-including request routing, agent services, knowledge bases, an integration dispatcher, and an evaluation framework-that you can apply across multiple IT processes. While we're demonstrating a laptop refresh process as the working example, the same components can be adapted to privacy impact assessments, RFP generation, access requests, software licensing, and other structured IT workflows.