U.S. Bank's Chief AI Officer On Strategy, Governance, And Scaling AI (50:46)
CXO Talk, Monday, January 19th, 2026
Prashant Mehrotra, Chief AI Officer at U.S. Bank, explains how the bank evaluates AI initiatives, scales projects from pilot to production, builds customer trust through responsible AI design, and prepares for the future of autonomous banking, on CXOTalk episode 906.
You'll learn:
- The framework US Bank uses to evaluate and prioritize AI initiatives
- How governance can accelerate, rather than slow, AI deployment
- The design principles that separate helpful personalization from customer intrusion
- What capabilities must exist before 'do it for me' banking becomes real
Prashant Mehrotra leads AI strategy at the fifth-largest commercial bank in the US. In this conversation, he explains how U.S. Bank decides which AI projects to move forward, what it takes to scale AI in a regulated environment, how the bank builds AI that customers trust, and what must be in place before AI can act autonomously on a customer's behalf.