In-House Techies Fixed Faults Before Outsourced Help Even Noticed They'd Happened
The Register, Friday, January 30th, 2026
60-minute SLA was effectively useless and the contractor admitted it
This week, meet a reader we'll Regomize as "Callum" who sent us a story from his time working for a company in the north of England that ran an 8-CPU Sun server which used pairs of processors stored on removable cards.
"It was running the Oracle database that underpinned their sales platform, and was considered sufficiently critical that there was a five-figure leased-line connection to the support vendor who 'constantly monitored' the server for issues and was paid to send an engineer within an hour," Callum explained. A nearby cache of spare parts meant that replacement hardware would usually arrive before the support tech!