AI-Powered IT Service Desks: What's Next for ITSM (Feb. 24th)
Tuesday, February 24th, 2026: 2:00 PM to 3:00 PM
Learn how forward-thinking organizations are using AI to reduce ticket volume, accelerate resolution times, and improve service experiences without increasing headcount. Gain clarity on where to focus your efforts and how to take meaningful next steps toward an AI-driven service desk.
AI and automation are no longer emerging technologies in ITSM. They are now essential to delivering scalable, efficient, and high-quality service. As service expectations continue to rise and resources remain constrained, IT leaders must rethink how the service desk operates. In this webinar, we will explore how AI and automation are transforming the service desk and reshaping service delivery.
Key Takeaways:
- How AI is helping to deflect 30 to 60% of service desk tickets
- How AI and automation are reducing ticket resolution time by 40 to 90%
- The most impactful AI and automation trends shaping ITSM
- How to build a practical, future-ready ITSM roadmap
- Real-world examples of organizations successfully modernizing their service desks
Join us to gain practical insights, see what is working today, and learn how to confidently prepare your IT organization for the future of service management.
Hosted by Informationweek