Contact Center Pipeline Magazine: Inside Our February 2026 Issue
Contact Center Pipeline, Monday, February 2nd, 2026
Our kids say 'Back in My Day' all the time. They then go on to giggle, giggle and come up with a witty recall of what we experienced when we were younger. Funny, I think each of us could talk about 'Back in My Day' with our contact center operations.
I don't think this means we are a bunch of older folks sitting around and reminiscing about the good old days. Just look back at the last five years and all the changes we have seen in quality and monitoring, technology, metrics and measurements, in-person meetings vs. remote operations.and our list goes on and on.
I love this month's issue as it embraces so many of the changes we see. We discuss the agentic AI journey, metrics, coaching, customer connections, performance, transformation, optimization, voice AI and more. It is an exciting time with lots of change.