The Essential Shift Every ITOps Leader Must Make To Survive An Unrelenting Stream Of Incidents
The New Stack, Thursday, February 19th, 2026
Learn how ITOps leaders use AI and automation to survive modern incident streams, reduce downtime costs, prevent burnout, and modernize incident management.
High-profile IT incidents are becoming more frequent and more severe.
A single hour of downtime for a revenue-generating service could cost large enterprises between $100,000 and $249,999. Even that figure - from an IDC analyst brief - may be too low when accounting for customer churn and lost productivity. It also fails to consider the growing toll that incident management is taking on first responders.