Telcos Use AI For Network Automation More Than Customer Service: NVIDIA Report
telecompetitor, Thursday, February 19th, 2026
Network automation has become the top use case for artificial intelligence (AI) among telecommunications companies, according to a new report from NVIDIA. The report also found that integration of generative AI and agentic AI will drive return on investment industry-wide.
These AI tools drive profitability because they reduce outages, save energy, and obviate the need for manual intervention said Chetan Sharma, CEO of Chetan Sharma Consulting, who contributed to the report.
The focus on AI-native networks and autonomous operations has overtaken customer service optimization as the leading use case for investment, according to findings from the firm's fourth annual State of AI in Telecommunications survey.