AI In Telco - The Catalyst For Scaling Digital Business
Red Hat, Thursday, February 26th, 2026
If you aren't currently architecting for AI, you are part of a rapidly dwindling minority. By 2026, the pivot is no longer optional: AI has moved from a peripheral tool to the primary engine for transforming digital businesses, slashing operational complexity and driving revenue growth.
The industry is moving beyond passive chatbots toward agentic AI. While traditional AI provides insights, generative AI makes suggestions, now agentic AI provides action. In a practical telco context, this means autonomous agents capable of navigating complex workflows: identifying network bottlenecks, cross-referencing customer SLAs, and triggering resource re-allocations via TM Forum open APIs. This transition enables the zero-touch operations essential for efficiency, reliability and scale of 5G and edge networks.