Why Telcos Are Struggling To Meet Enterprise Expectations
RCR Wireless, Thursday, March 5th, 2026
A new report from the Capgemini Research Institute suggests many operators are struggling to deliver measurable business outcomes for enterprise customers
As enterprises accelerate digital transformation, telecom operators are facing growing pressure to move beyond connectivity and deliver measurable business outcomes. Yet a new report from the Capgemini Research Institute suggests many operators are struggling to meet those expectations.
The study, The B2B pulse for telcos: Six strategic imperatives to win in connectivity and beyond, finds that while 74% of enterprises expect telecom providers to be accountable for business outcomes, only 39% believe their operators actually drive growth. The gap highlights broader challenges around business models, ecosystem partnerships and emerging technologies like AI, network APIs, and non-terrestrial networks (NTN).