Agentic AI Is Finally Starting To Pay Off For Customer Support
CXDIVE, Friday, March 27th, 2026
Nearly two-thirds of service leaders reported higher agent productivity, with 39% reporting lower cost per contact, according to Deloitte Digital.
When it comes to customer service, organizations say agentic AI systems are beginning to deliver significant financial return on investment, according to a report by Deloitte Digital. That's thanks to improved AI models and agentic systems that can resolve complex cases using natural language and the coordinated use of multiple agents.