Not Everything Needs A Ticket W/Tim Armstrong #410
You've Been Heard, Monday, March 23rd, 2026
Tim Armstrong is 90 days into his role as Manager of IT at PROCON, a design-build construction company in Hooksett, NH. With a four-person team serving 175 staff, he has had to build trust fast, deploy Kanban sprints from scratch, navigate shadow AI, and figure out what technology means at a company that builds buildings for a living. His philosophy: IT exists to serve, not to gatekeep.
Not everything requires a ticket. Help first, document later.
Deliberately undercommit on your first sprint to calibrate real velocity.
IT leaders need to know enough to have an intelligent conversation, not enough to do everything themselves.