Our Journey To AI-Centricity, Part 2: Crafting A Strategy That Scales
Red Hat, Tuesday, March 31st, 2026
In the first part of this series, we discussed the messy and challenging work of fixing our foundation - standardizing on Red Hat OpenShift and cleaning up years of fragmented data. With that foundation in place, we faced a new challenge: how to integrate AI into how Red Hatters work without creating new internal barriers or security risks.
When gen AI first arrived, we made a mistake common to many enterprises: we led with a policy of "no." Our first move was to release a dense legal document so restrictive that it inadvertently discouraged people from exploring the technology altogether. Instead of a collaborative rollout that got our users excited about what's possible, we created a culture of apprehension.