Seven Reasons IT Always Gets The Blame - And How IT Leaders Can Change That
CIO, Tuesday, April 7th, 2026
Business is down, complaints are up, and spending is out of control. It must be IT's fault, right?
When business benchmarks fall short of expectation, it's time to find a reason. Unfortunately, the fingers often point to IT, which isn't surprising given the essential role the department plays in so many key business areas. Yet, as IT leaders well know, their department actually helps the enterprise become more productive and efficient.
What should you do if your department has become an easy target for failures that can't rightfully be attributed to IT operations or services? Here are seven strategies for turning around that organizational perception.