You've Been Heard: Work Smarter Not Harder W/Rob Spellman - 415 (40:29)
You've Been Heard, Thursday, April 9th, 2026
Rob Spellman is the CIO at QTC Health Services, a Leidos subsidiary that processes 60% of all VA disability claims. He started as an Oracle DBA and worked his way up through 20 years at Leidos-a rare path that taught him technical depth matters as much as business savvy.
When ChatGPT exploded, his first instinct was to block it. That lasted about five minutes. "We much rather have them use a corporate controlled account versus their personal device that then they're potentially exposing." The shift from "block first" to "enable safely" defines how regulated industries must approach AI.
We get into data classification strategies that work in FedRAMP environments, automating medical record processing with NLP, and executing disaster recovery during live patient events. Rob's team failed over from California to Texas in 48 minutes while serving patients at three active group events.
His 18-month prediction? The traditional IT department disappears. Business users do the development. IT becomes the platform that makes it possible.