Leading Utility Santee Cooper Modernizes Its Customer Platform With Oracle Cloud
Oracle, Wednesday, April 8th, 2026
South Carolina's largest public power and water provider improves operational efficiency, reduces costs, and increases agility with Oracle and Red Clay Consulting
Santee Cooper, South Carolina's largest public power provider, has implemented Oracle Utilities Customer Cloud Service to enhance customer operations for its electric account holders. By moving its customer platform to the cloud together with its existing Oracle's SaaS meter solution, the utility now has a modern customer platform to increase system reliability and free resources for service innovation.
Already, Santee Cooper's nightly billing processes are running on average three hours faster and communication overhead between modules has been drastically reduced. Red Clay's optimization work also reduced the daily batch job schedule in half, from 13 hours to 6.5 hours, delivering immediate operational improvements and cost savings.