CIOs Are Caught Between Employee AI Fatigue And Leadership Expectations
CIO, Wednesday, April 15th, 2026
As technology rapidly evolves, boards are pressuring leaders to quickly deploy AI and deliver results, but at the risk of frustrating and burning out their employees.
In 2024, when cloud-based software company BlackLine implemented its Buckie AI agent, a knowledge base that employees could ask HR- or IT-related questions, the company didn't expect to move away from the tool within a year.
'The technology was moving so fast,' CIO Sumit Johar says, and the company needed a different system to scale for the future.