Bank of America Tech Chief Shares AI Strategy Focus
CIODIVE, Tuesday, April 14th, 2026
Chief Technology and Information Officer Hari Gopalkrishnan described how the bank is advancing its AI journey during the Semafor World Economy 2026 event.
Bank of America is advancing its AI strategy as it finds ways to move beyond task-specific pilot projects and toward process transformation.
The financial institution established an AI strategy centered around governance, innovation sessions and problem solving. Last spring, the bank reported that more than 90% of its roughly 213,000 employees are using its Erica for Employees virtual assistant and documented more than 3 billion client interactions with the bank's customer-facing version of Erica.