Does IT Have A Value Problem?
CIO, Tuesday, April 21st, 2026
CIOs must shift IT's narrative from operational functions to business impact and strategic value drivers.
The article explores why many IT departments struggle with perceived value despite operational success, arguing that IT has a value communication problem rather than a capability problem. CIOs are challenged to reframe IT's contribution in business terms aligned with strategic drivers, particularly around AI initiatives that should focus on revenue growth and transformation rather than just cost reduction.
The piece recommends CIOs work with CFOs and CMOs, develop trusted data products, and measure value through business outcomes and user satisfaction. Key barriers include leadership gaps where only 50% of CIOs see themselves as business leaders, and confidence gaps among business executives who are 90% unsure of technology investment ROI.