There Is A Cost To Know Things w/Steve Goudreau - #423 (30:46)
You've Been Heard Podcast, Friday, May 8th, 2026
IT leader Steve Goudreau discusses executive communication, AI strategy, and technical debt in IT leadership.
In this IT Leadership Podcast episode, Steve Goudreau shares insights on what separates effective IT leaders from those who struggle to influence executives. He emphasizes that being heard by leadership requires understanding what executives actually need - not helpdesk metrics but information that drives business decisions about technology, risk, and investment.
The episode covers executive communication strategies, AI strategy that starts with goals rather than tools, shadow AI governance, technical debt as visible future costs, and the importance of soft skills in leadership. Goudreau's central thesis is that while there is a cost to gaining knowledge through training and research, the cost of remaining ignorant is far higher.