Workplace Equity in the Age of AI
InformationWeek, Wednesday, May 13th, 2026
AI solutions must be accessible to frontline employees to prevent recreating workplace equity gaps seen in early intranet adoption.
Jeff Corbin argues that as organizations rapidly deploy AI in the workplace, they risk repeating historical mistakes by prioritizing desk-based employees while excluding frontline workers in warehouses, hospitals, and retail environments.
Workplace equity fundamentally depends on all employees having equal access to the information, tools, and AI-powered solutions needed to perform their jobs effectively. The current approach to AI adoption mirrors the early days of intranets, where new technology was designed exclusively for those with laptops and logins, leaving entire segments of the workforce disconnected.
As AI becomes the foundational layer of the digital workplace, the focus must shift from reach alone to ensuring every employee can access trusted, accurate answers in critical moments that affect safety and performance.