Contact Center Pipeline Magazine: Inside Our June 2026 Issue
Contact Center Pipeline, Tuesday, June 2nd, 2026
June issue explores balancing innovation with human connection in contact centers via multimodal AI and talent strategies.
The June 2026 issue emphasizes finding equilibrium between technological advancement and human-centered customer service. Publisher Linda Harden notes that the most successful companies are not choosing between automation and human connection, but rather using new capabilities to enhance experiences.
Key topics include multimodal AI for practical customer understanding across text, voice, and video; talent acquisition and retention strategies; Canadian market-specific service approaches; and supply chain integration with contact center operations. Additional coverage addresses compliance differences between U.S. and Canadian operations, regulatory pressures on outbound dialing, and how no-code tools enable small and midsize businesses.
The unifying theme is integrating innovation without compromising the people-focused aspects that drive business success.