How a Culture of Data-Driven Conversations Can Support Platform Engineering
InfoQ, Thursday, June 4th, 2026
Data-driven cultures with democratized SLOs and federated SRE roles strengthen platform engineering.
Sergiu Petean describes how an insurance company transformed its platform engineering through socio-technical approaches and cultural shifts.
The organization created a center of excellence introducing federated SREs, engineers dedicating 20% of their time to operational tasks, alongside new roles like production manager and technical tribe lead. By democratizing SLOs and SLAs across the organization, they fostered data-driven conversations spanning the whole company.
This structure empowered teams to balance business needs with technical excellence. Facing cognitive load from managing multiple platforms with limited staffing, the company repeatedly simplified and rebuilt its architecture to embed sovereignty and resilience, showing that continuous simplification enables sustainable growth.