429 - Shadow AI Becomes Load Bearing w/ Daniel Jensen
You've Been Heard, Friday, June 5th, 2026
Citizen-built AI workflows risk becoming business-critical infrastructure without proper governance.
Daniel Jensen, IT Director at Ontario Environmental, discusses how shadow AI - undocumented citizen-developer tools and vibe-coded applications - threatens to become load-bearing infrastructure. He draws parallels to shadow IT risks, emphasizing that as employees build AI workflows into business operations, organizations face undocumented dependencies similar to key-person risk.
Jensen advocates for discovering and managing these systems proactively rather than waiting for failures. He stresses that IT leaders must communicate technical complexity to executives effectively, arguing that how you say it determines whether security and infrastructure concerns gain business traction. Successful technology leadership requires translating technical realities into business language.