Why ERP Initiatives Struggle to Deliver Business Value
TechTarget, Thursday, June 11th, 2026
ERP projects often fail to deliver value due to gaps in accountability and governance, not technical issues.
Gartner projects that over 70% of recent ERP initiatives will not fully achieve their original business goals by 2027.
The disconnect between technical success and business value stems from misaligned incentives, as implementation teams move on after go-live while accountability for realizing benefits disappears.
Companies often set unrealistic ROI projections, over-customize systems instead of standardizing, and fail to invest in lasting data stewardship.
Complexity has grown as ERP scope expanded to include cloud migrations, integrations, and AI capabilities. Organizations that successfully harvest value maintain focus on outcomes, assign clear ownership for each benefit, and stay engaged for 18-24 months after launch.