McKinsey on Agentic AI: How to Create Business Value
CXOTalk, Friday, June 19th, 2026
Alex Singla of McKinsey explains how enterprises turn agentic AI into real business value by reimagining workflows.
In this CXOTalk episode, host Michael Krigsman speaks with Alex Singla, Senior Partner at McKinsey and global leader of QuantumBlack, AI by McKinsey, about creating business value from agentic AI.
Singla argues that value comes not from better tools or agents but from fundamentally redesigning entire workflows spanning people, processes and technology. He notes that organizations too often build impressive-looking agents that fail to improve the overall workflow or outcome.
The discussion covers reshaping roles, accountability and leadership for an enterprise where humans increasingly operate above the loop, and offers practical guidance for CEOs and CIOs moving beyond pilots to enterprise-scale impact.