Agentic AI: 11 Promising Use Cases for Business
CIO, Tuesday, June 23rd, 2026
CIO outlines 11 promising enterprise use cases for agentic AI across development, support, and operations.
Organizations are deploying agentic AI to enhance decision-making across business functions.
In software development, agents write, review, and manage code, with Gartner predicting they will produce most code within three years.
Other use cases include enhanced RPA, contextual customer support, enterprise workflow automation via ServiceNow and Salesforce, and near real-time cybersecurity response.
Agents also accelerate reporting and business intelligence, while 43% of companies use them for HR and 87% of manufacturers apply them to equipment monitoring and production optimization.