3 Tips for Overcoming Resistance to IT Implementations
InformationWeek, Thursday, June 25th, 2026
Kenco CDIO Pal Narayanan shares three tactics for overcoming employee resistance to new IT rollouts.
Kenco CDIO Pal Narayanan offers three tips for overcoming resistance to IT implementations.
First, adapt technology to existing workflows rather than forcing workers to change, since disruptive tools cause efficiency losses.
Second, prioritize direct employee engagement, because the 20 percent of change management done face-to-face with frontline staff matters most beyond top-down communications.
Third, accept and learn from project failures, pivoting quickly and extracting lessons rather than defending unsuccessful initiatives.
Success depends on honesty, transparency, and rejecting one-size-fits-all approaches.