Agentic AI in Customer Service
ZDNET, Wednesday, June 24th, 2026
ZDNET examines how agentic AI is transforming customer service operations.
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The article from ZDNET addresses agentic AI in customer service, a category of autonomous AI systems that can take actions and resolve customer issues with minimal human intervention.
Such systems typically handle inquiries, automate workflows, and escalate complex cases to human agents.
The piece likely covers benefits, deployment considerations, and the shift from traditional chatbots to autonomous agents.
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