432 - AI Should Not Speed Up Broken Work w/ Jesse Crane
You've Been Heard, Tuesday, June 23rd, 2026
Jesse Crane argues IT must fix broken processes before using AI to accelerate them.
Jesse Crane, VP of IT at Argon Medical Devices, explains how IT leaders earn strategic credibility by understanding business processes rather than relying on technical expertise alone.
He warns that AI should not simply make broken processes faster, urging redesign through methods like Kaizen before automation.
Companies must address master data management, data protection, and governance before deploying AI widely.
He flags concerns that token-based pricing and subsidized capital mask the true operational costs of AI.
IT should position itself as a business partner that helps teams win, not as an order-taker.