433 - AI Needs Use Cases, Not Hype w/ Alex Vasilescu
You've Been Heard, Tuesday, June 23rd, 2026
Alex Vasilescu urges organizations to prioritize concrete AI use cases and clean data over hype.
Alex Vasilescu argues companies should identify specific AI use cases and measure value before committing to broad implementation rather than chasing hype.
Clean, organized, structured data is foundational for AI to function effectively, especially in IT service management.
No universal approach exists, so strategies must be tailored to each organization's stack, data maturity, and timeline.
ITSM platforms like ServiceNow only deliver results when tickets, workflows, documentation, and knowledge bases are well maintained.
Successful adoption balances top-down leadership vision with bottom-up employee curiosity and departmental demand.