What's New with the Citrix ITSM Adapter Service
Citrix News, January 18th, 2023
Since we announced the Citrix ITSM Adapter service, we've added even more capabilities that accelerate innovation, enhance our customers' IT productivity, and address business-critical challenges.
I'm excited to share the new features and functionality we introduced in our 22.12 release. Let's take a closer look at the enhancements we've made.
Support for Delegated Session Reset
We've worked with ServiceNow to improve the experience for users requesting session resets. Previously, end users were required to log in to ServiceNow to reset their sessions. However, in some cases, users might not have access to ServiceNow. For example, third-party users might not have a ServiceNow license allocated to them or if a user's hung session might be the only available workspace they have access to.