AI Copilots in Contact Centers: Boosting Efficiency & Enhancing CX (Oct. 9th)
Wednesday, October 9th, 2024: 2:00 PM to 3:00 PM
By the end of the session, you'll gain insights into deploying copilot solutions to elevate your contact center's performance.
Virtual
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together.
Join us for a webinar where Robin Gareiss, Metrigy CEO and principal analyst, walks us through the research that supports the role of a copilot in a modern contact center platform, explores the key differences between agent augmentation and supervisor augmentation and shows how these technologies boost efficiency, improve customer experiences, and optimize decision-making in real-time.
Hosted by AI*Business