Why AI agents will use the same desktops and apps as human workers
Citrix, Wednesday, July 16th, 2025
The most transformational use of AI in the enterprise won't come from copilots or new AI-powered tools. It will come from AI agents doing actual work-logging in, reading the screen, sending keystrokes and mouse movements-using the same desktops, apps, and browsers as your knowledge workers.
This won't be a party trick or a hack. It's the most practical, secure, and scalable way for AI to enter your enterprise. And it's just around the corner.
'But that's ridiculous!'
'Inefficient!', 'Lame!', 'Too much overhead!', 'AIs aren't humans, they'll just go direct with APIs', 'Temporary at best!'
I get it. An AI using a GUI sounds like a cartoonish Rube Goldberg machine. But if the goal is for AI to integrate into the work done by human knowledge workers, then the fastest, safest, and most realistic way to get there is to let AI use the same interfaces and tools as the humans.