Workers Don't Want To Build Automations. They Want To Delegate.
Citrix, Thursday, December 18th, 2025
All the major AI platforms are loudly pushing 'AI automation studios' where rank-and-file knowledge workers can create sophisticated AI-powered workflows across their enterprise workspace environments.
These tools are genuinely impressive, as workers can now use plain language to describe what they want and how it should work, while AI handles the triggering, filtering, and decision-making that previously required a programmer's mindset to build.
These tools are awesome.
But they are NOT the AI-powered future of knowledge work I've been writing about.