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Volume 340, Issue 1 · 2026-06-29 – 2026-07-05 · This Week → · Popular →

Thursday’s Briefing · July 9

Contact Center Pipeline, Tuesday, June 30th, 2026

AI Won't Save Your Contact Center

Eliminating unnecessary customer contacts must come before technology, since much inbound volume is preventable. more →

AI Won't Save Your Contact Center

Cloudflare, Wednesday, July 1st, 2026

Making AI Search Smarter

Cloudflare details how creators can stay discoverable and get compensated as AI rewrites search rules. more →

Making AI Search Smarter